Help Center
Step-by-step guides for the workflows that matter — for studio operators running volume photo days, and for parents trying to find their child's photos.
For studio operators
How to import your subject roster
Upload the organization's roster CSV before photo day so reference capture, face matching, and yearbook exports key off the right names.
How to set up AI face matching for a photo day
Capture reference photos at the start of the day so every parent gets a magic-link gallery containing only their child's photos — no manual tagging.
How to use the Print Station for in-house fulfillment
Install the desktop app, claim orders from the queue, and print on whatever printer the studio already owns.
How to connect a custom domain to your storefront
Map your own domain (acmephotos.com) to your Pro Photo Systems storefront so parents never see the platform's URL.
How to set up the Sales Hub pipeline
Subscribe, configure a sending domain, define pipeline stages, build email + contract templates, import prospects, and send your first proposal.
How to invite organization admins
Give a school, league, or studio access to their free admin portal — roster management, gallery preview, and parent communication preferences.
How to build a team photo composite
Drag individual subject cutouts into row slots, set the background, render to print resolution, and add the composite to the team's products.
How to enable AI retouching as a parent upsell
Configure your Imagen profile, set parent-facing pricing, enable the upsell at checkout, and monitor margin via the Retouching report.
How to set up pricing tiers
Build parent-facing pricing schemes — package tiers, individual prints, digital downloads, Memory Mates, and add-on upsells. Apply per event.
How to package Print Station orders for shipment
Operational workflow: batch printing, trimming, subject sorting, sleeving, packaging, ShipStation label handoff.
How to set up Stripe Connect payouts
Connect your bank via Stripe Connect so parent payments deposit directly to you, with PPS rev-share and Stripe fees deducted automatically.
How to handle order refunds
Full / partial / line-item refunds, cancel fulfillment if needed, rev-share + Stripe fee reconciliation.
How to configure your storefront branding
Logo, brand colors, About section, hero photos, fonts — everything parents see when they click your magic link.
For parents
How to find your child's photos (for parents)
If you received a link by email or text, follow it. If you didn't, use the gallery lookup or contact the photographer directly.
How to order your child's photos (for parents)
Open the magic link, pick favorites, choose a package or individual prints, add upsells, check out with Stripe, track the order.